Common purchase queries answered
Orders and Shipping
Great news! Orders ship from Australia in 1-2 business days. Expect 2-5 days to metro areas like Sydney or Melbourne, and 5-8 days to regional spots like Cairns. Track it all at casecandy.au!
Easy peasy! Head to casecandy.au, click “My Account,” and fill in your email and a password. You’re in the Case Candy family in seconds!
We try to get your item as quick as we can, so please double check the address. But email hi@casecandy.au and we’ll do our best to help!
Log into your account on casecandy.au or check your email for a tracking link once your order ships. We’ve got you covered!
Nope! We don’t store your card details. Your payments are handled securely by our payment provider, so shop with peace of mind!
Nope, not yet! We’re keeping it simple since we’re still growing. Your $23-$27 price is all you pay, plus $7.99 shipping.
Right now, we’re all about Australia! Enjoy our $7.99 shipping and fast delivery across the Outback.
You bet! All your Case Candy goodies ship together in one box, packed with care.
If you need to swap an item
Returns and Exchanges
We’ve got you covered! Return unused items in original packaging within 30 days to hi@casecandy.au. We’ll refund you after receipt, covering shipping if faulty. Otherwise, you cover the return cost.
Oh no! Email hi@casecandy.au with your order number and a pic. We’ll fix it fast with the right Case Candy case!
Yikes! Snap a photo and send it to hi@casecandy.au with your order details. We’ll replace it or refund you, no fuss!
We’ll guide you! Email hi@casecandy.au for approval, and we’ll provide the address to send it back.
Drop us a line at hi@casecandy.au anytime. Our friendly team (Manny) is ready to help with a grin!
We really try to move as quick as possible to get your item to you. If you can email us before the end of the day 11:59PM, we’ll try to update it before booking with the courier. We’ll try to help as best we can.
We try to get your item to you as fast as possible. Please get in touch with us before the end of the day 11:59PM so we can fix the problem. Email us at hi@casecandy.au, we’ll try to help as best we can.
Yes, you can pre-order if you’ve missed out.