Welcome to Case Candy, where we cherish your trust as we ship rugged iPhone cases from Australia! This Privacy Policy explains how we collect, use, and protect your personal information on casecandy.au. We are committed to keeping your data safe, especially for our customers worldwide, including those in the European Union. Please read on with a smile!
Who We Are
We are Case Candy, an Australian family business based in New South Wales. Our website, casecandy.au, is operated by us as the data controller. You can reach our Data Protection Officer at hi@casecandy.au with any questions about your data.
What Data We Collect
We collect information to deliver your Case Candy Rugged Shield or Doodle Defender and improve your experience. This includes:
- Personal details you provide, such as your name, email address, and delivery address when you place an order.
- Payment information, processed securely by our payment provider (we do not store credit card details).
- Technical data like your IP address, browser type, and pages visited, collected via cookies with your consent.
You are not required to provide personal data to browse casecandy.au, but it is needed to process orders.
How We Use Your Data
We use your information to:
- Process and deliver your orders, including tracking and customer support.
- Send order updates or marketing emails, which you can opt out of anytime.
- Analyze site usage to enhance our services, based on your cookie consent.
We rely on your consent for marketing and analytics, and on contract necessity for order fulfillment.
Sharing Your Data
We share your data only when necessary:
- With shipping partners to deliver your durable iPhone case.
- With payment processors to handle transactions.
- With service providers for site functionality, like analytics tools, under strict agreements.
We do not sell your data to third parties. Data may be transferred outside Australia, including to the EU, with safeguards like standard contractual clauses.
Your Rights
You have wonderful rights over your data! You can:
- Access, correct, or delete your personal information by contacting hi@casecandy.au.
- Request a copy of your data or restrict its use.
- Object to marketing or withdraw cookie consent anytime via our site settings.
We respond to requests within one month. If you feel unheard, contact the Australian Information Commissioner or, for EU residents, your local data protection authority.
Data Security
We protect your data with password-protected systems and secure payment processing. While we strive for safety, no online method is 100 percent secure, so we encourage you to keep your account details safe.
Cookies and Tracking
We use cookies to enhance your visit. A cookie consent banner on casecandy.au lets you manage these, with “Accept” and “Decline” options. Some cookies are essential; others require your approval for analytics or marketing.
Data Retention
We keep your data as long as needed for order fulfillment or legal requirements, typically two years after your last purchase, unless you ask us to delete it sooner.
Compliance with Laws
We follow GDPR for EU residents, Australia’s Privacy Act, and other global privacy laws. Our cookie banner and age verification (e.g., a “I am over 13” checkbox at checkout) ensure compliance. Contact hi@casecandy.au if you need details on your rights under these laws.
Disclaimer
Our “drop-tested” and “tripple rugged defence” claims are based on testing. Results vary by use, and Case Candy is not responsible for phone damage.
Cancellation Policy
Cancel pre-orders by emailing hi@casecandy.au before processing, free of charge. After processing, a 10 percent restocking fee may apply.
Force Majeure
We are not liable for delays from events beyond our control, such as storms or strikes. We will inform you at hi@casecandy.au.
Accessibility
We strive to make casecandy.au accessible for all. Contact hi@casecandy.au for assistance if needed.
Changes to This Policy
We may update this Privacy Policy to reflect changes. We will notify you via email or a notice on casecandy.au before changes take effect.
Contact Us
Have questions? Reach out to our Data Protection Officer at hi@casecandy.au. We are here to help with a smile!
Thank you for choosing Case Candy! Pre-order your matte pink masterpiece at casecandy.au with “Doodle Defense, Handcrafted to Last!”pink masterpiece at casecandy.au with “Doodle Defense, Handcrafted to Last!”